Refund policy

RETURN & REFUND POLICY

Thank you for shopping with The HVAC House. Please read this policy carefully before placing your order.

APPAREL & MERCHANDISE (PRINT-ON-DEMAND)
Our apparel is custom made-to-order and printed just for you. Because each item is produced on demand, we do not accept returns or exchanges for buyer's remorse, change of mind, or incorrect size ordered. Please review our size charts carefully before purchasing.

We will gladly replace or refund any item that is:
- Defective
- Misprinted
- Damaged in transit
- The wrong item from what you ordered

To request a replacement or refund on a qualifying item, email orders@thehvachouse.com within 30 days of delivery and include:
- Your order number
- A clear photo of the issue

Once approved, we will reprint and reship the correct item at no cost to you, or issue a refund.

DIGITAL PRODUCTS (PRICE BOOKS, TEMPLATES & DOWNLOADS)
All digital products are final sale. Because digital files can be downloaded immediately after purchase and cannot be returned, we do not offer refunds, returns, or exchanges on digital products once an order is placed. Please read the product description, disclaimer, and file list carefully before you buy.

If your download link does not work or a file is damaged or will not open, email orders@thehvachouse.com with your order number and we will send you a working copy.

PRO PICKS (AFFILIATE TOOLS & PRODUCTS)
Products listed under "Pro Picks" are recommendations fulfilled and sold by Amazon, not by The HVAC House. We do not process payments, ship, or handle returns for these items. All purchases, shipping, returns, and refunds for Pro Picks products are handled directly by Amazon under Amazon's return policy.

QUESTIONS
Email us anytime at orders@thehvachouse.com